Privacy Policy

We want to be completely open and transparent with how your data is used and give you control over what we do with it. We are compliant with the General Data Protection Regulation (GDPR) which came into effect on 25th May 2018. 

Our principles:

  • Your information belongs to you, so you have control over it and you should be comfortable with everything that we do with your information 

  • We will be clear and open with the information we collect, why we collect it, how it is used.

  • We will only collect, keep use and share your information for genuine business purposes which you have not objected to and where we are legally require to do so.

  • Security of data is highly important to us, we take all appropriate steps to ensure your data is safe with us and regularly review policies and practices.  

How we contact you 

Email

If you have signed up for our newsletter you will receive updates on new products and offers from Darach Croft. We do not pass on your address to other organisations apart from Mailchimp for the purpose of marketing. Mailchimp are our email service provider that processes the sending of our emails. Mailchimp are one of the leading providers used by many businesses in the UK, you can read more about Mailchimp’s security practices here.

We may pass on your email to couriers or Royal mail for delivery notification updates. These are service emails necessary for the delivery of your order and will not contain any marketing. These couriers will not pass on your email address to any third parties. 

You can opt out of email marketing at any time by simply clicking on the ‘Unsubscribe’ link which is at the bottom of all of our emails or by emailing hugh@handcrofted.com (please note this might take a few days for all our systems to update).

If you choose to opt out of marketing emails you will still receive order notification and delivery updates which are necessary for the delivery of your order as well as delivery updates but these emails will not contain any marketing. 

Telephone 

We may from time to time wish to contact a small number of customers to conduct surveys or gather feedback on our products or services. You can opt out of this at any time by emailing hugh@handcrofted.com.
Please note if you have opted out of this we may still contact you to assist the processing of your order, for example if there is a problem with delivery. 

What information we store on you

Personal details 

We store your personal details such as your name, email, phone number and postal address details. We use your emails for marketing purposes to send you our latest offers unless you opt out. If you choose to opt out we will still hold your details for the purpose of processing your orders. 

Order history and communications 

We keep a record of all of your previous orders. This data must be held for accounting purposes and also to help with any queries you have on your previous purchases, deliveries etc. 

Survey information 

We occasionally run customer surveys to get your opinions and find out how we can provide you with a better service and better products. We keep the information collected from here for future reference and analysis. We use SurveyMonkey to conduct our surveys, SurveyMonkey will store the information you enter in the survey so we can access this to evaluate the survey responses. SurveyMonkey will not pass your information on to third parties. SurveyMonkey Privacy Policy.

IP Address 

Your IP address is an identifying number for the device you are using to connect to the internet. We store IP addresses of customers and visitors. We use this information to analyse market trends, gather broad demographic information, and to prevent abuse of our services.

Cookies

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer. Cookies are essential to using the Darach Croft website.

There are three different categories these cookies are split into:

Essential to Site function cookies
 – these cookies allow you to browse the site, search for products and add items to the basket.
Helpful, non intrusive cookies – these help improve your experience on the site, for example by recognising your location therefore displaying appropriate delivery options in a banner, and reminding you of your recently viewed items.
Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website. 

Site Analytics and Tracking

Google Analytics

We analyse the performance of our website and improve customer experience using Google Analytics. No personally identifiable information is used in this. You can read more about Google Analytics in their Privacy Policy.

Who we send data to

Email

Mailchimp are our Email Service Provider, this is the system we use to send our newsletters. For this we must share customer email addresses with Mailchimp to process the emails. Addresses in Mailchimp remain within the Darach Croft account and are not shared with any third parties. Mailchimp are one of the leading providers used by many businesses in the UK, you can read more about Mailchimp’s security practices here.

Delivery and order processing 

We use a number of courier services to get your order safely out to you. In order for this to be done we must supply these couriers with your name, address and telephone number and email address so they can complete the delivery and contact you if there are any problems with the delivery. These courier services do not own this data and so will not use it for any other purpose.

How long we keep your information for

For the purposes stated above we will keep your information as long as your account is active or as needed to provide our services to you.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

You have the right to see the data we hold about you

You have the right to see what personal data we hold about you.

Should you wish to obtain a copy of the personal information we hold about you, or information on how it is being used, you may do so by submitting a request in one of the following ways:

  • Write to us at Darach Croft Ltd. 4 Lower Scotstown, Strontian, Acharacle PH36 4JB

  • Contact us by email at hugh@handcrofted.com or by phone on 01967 402174

We will respond to any request for such information in a prompt manor, without any undue delay and within one month of receipt.

Please be aware that in some circumstances it may be necessary for you to provide us with more information so we can correctly confirm your identity matches that of the subject access request.
There is no fee for submitting a subject access request. However, excessive requests will be subject to a reasonable fee for the administrative costs of complying with the request.

You also have the right to request at any time to have any inaccurate personal information we hold about you rectified. 

Your right to be forgotten

You have the right to have some of the personal data held on you removed.  If you would like your information removed please

  • Write to us at Darach Croft Ltd. 4 Lower Scotstown, Strontian, Acharacle PH36 4JB

  • Contact us by email at hugh@handcrofted.com or by phone on 01967 402174

Please note there are some exceptions to this where we must adhere to legal compliance, for example we have to keep financial information for at least six years. We can also retain information to comply with a legal obligation or for the prevention of fraud.

We will not sell your information

We do not sell data – at no point will sell your personally identifiable information – including your name, address, e-mail address, or credit card information - to any third party.  

Last Updated 29th May 2019